Contact us

If you have a general enquiry or wish to discuss how we can protect you whilst increasing your revenue — We’d love to hear from you.


Speak with us

01244 564 000 [email protected]

Mon - Fri: 09:00-17:30

We are closed on the 15th of April for the Easter bank holiday and will be open as normal on Tuesday the 19th.



Rent on Time™, 1st Floor, Dodleston House, Bell Meadow Business Park, Park Lane, Pulford, Chester, CH4 9EP

Frequently asked questions

Yes, you will be provided with a rent list on the morning of each working day, which will have a breakdown of all property addresses and payments being made, giving you time to let us know if any amendments are required.

Our credit control specialists have many years of experience in assisting tenants by looking at ways to help get them back on track.  They will provide information regarding how they can seek financial assistance and also discuss affordable payment plan options.  You will still receive the rent on the due date, with arrears covered up to the amount specified on your policy schedule.

Yes, this will not affect the rent due to you. We will simply contact the tenant for the remaining amount.

No, we will submit a claim on your behalf and update you once this is done. We will keep you updated on the progress of the claim.

No, all legal fees incurred in gaining possession of the property are included in the service, up to the amount stated on your policy schedule.

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